Refund Policy
Returns
Refund policy
Last updated 1 September 2026
At a glance
- 2 daysto request a return after delivery
- Unusedand in its original packaging
- Receiptor proof of purchase needed
Refund policy
At The SGFR Store we have a 2 day return policy. This means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
How to start a return
- Get in touchMessage us on WhatsApp or email with your order number and a photo if the item arrived damaged.
- We check it overWe will confirm whether the item is eligible and tell you what to do next.
- Send it back or bring it inReturn the item unused and in its original packaging, with your receipt.
- We process the refundOnce we have received and inspected it, we will let you know the outcome.
Exceptions and non returnable items
Used items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Still have a question
Message us on WhatsApp or email and we will help you sort it out.
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